1. Return Window

You may request an eligible return within 30 calendar days after confirmed delivery. Please contact us before this period expires and provide the information needed to review your request.

2. How to Request a Return

Email service@zavqireluno.com with your order number, checkout email address, product name, and reason for return. For a product issue, include relevant photographs or video and, where relevant, images of the shipping label and packaging.

We will review your request and provide approval instructions and the appropriate return address when applicable.

3. Return Condition

For preference-based returns, items must be unused, complete, unaltered, and in their original condition, with all included components, accessories, labels, and inserts. Please use the original protective packaging where reasonably possible.

Items must be suitable for inspection and resale, and proof of purchase is required. Opening the shipping package alone does not automatically make an item ineligible.

Handle pet outdoor products carefully while inspecting them. Avoid outdoor use, washing, modification, or other handling that changes their original condition before deciding whether to keep them.

4. Appearance and Minor Variations

Minor differences in color, texture, finish, measurements, or weight may result from screen settings, lighting, materials, or production processes and do not necessarily constitute defects.

If an item is accurately described but you prefer a different appearance or style, the request will generally be treated as a preference-based return within the 30-day window.

5. Authorized Return Address

Please obtain return instructions before shipping an item. Our business address and the sender address on a parcel are not automatically authorized return addresses.

Unauthorized returns or parcels sent to an incorrect location may be delayed, rejected, lost, or ineligible for processing.

6. Return Exclusions

Preference-based returns may be excluded for customized or personalized products, gift cards, and items clearly identified as final sale or non-returnable before purchase.

Items altered, misused, damaged for reasons unrelated to an original fault, or returned with missing components that prevent inspection may also be ineligible. Promotional items remain eligible unless a valid exclusion was clearly disclosed before purchase.

These exclusions do not remove mandatory rights relating to defective, incorrect, or misdescribed products.

7. Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order promptly and report damaged, defective, incomplete, incorrect, or materially misdescribed items within 7 calendar days after delivery.

Provide your order number, a description, and relevant evidence. Retain the item and packaging during review. Where a store error is confirmed, we will arrange an appropriate replacement, reshipment, refund, or return solution without additional costs caused by that error.

This reporting request does not limit mandatory rights that apply beyond this period.

8. Return Shipping and Fees

Customers are responsible for return shipping costs for preference-based returns. Where a store error is confirmed, you will not be charged additional return costs caused by that error.

Original shipping charges are generally non-refundable for preference-based returns. Eligible original shipping charges associated with a confirmed store error will be addressed as part of the resolution.

We do not charge a restocking fee.

9. Returning Your Parcel

For customer-arranged returns, use a trackable shipping service and retain your receipt and tracking number. You are responsible for the parcel until it reaches the authorized return location.

We cannot guarantee processing for untracked parcels or items sent to an incorrect address.

10. Inspection and Refund Timing

After the returned item is received, inspected, and approved, we will initiate the refund to the original payment method within 5–10 business days.

Your bank or payment provider may require additional time to post the credit. If the expected period has passed, contact us with your order number.

11. Refund Method

Refunds are generally issued to the original payment method. If that method cannot accept the refund, we will review available alternatives with you and the payment provider.

In some cases, we may approve a resolution without requiring a physical return. Such decisions are made individually and should not be assumed before approval.

12. Exchanges

Exchanges depend on stock availability and product eligibility. Minor appearance variations may exist between items or production batches.

If a direct exchange is unavailable, we may ask you to complete an eligible return and place a new order.

13. Order Cancellations

Contact us as soon as possible to request cancellation. Cancellation cannot be guaranteed once processing, fulfillment, packaging, shipment preparation, or dispatch has begun.

There is no cancellation fee for an order successfully canceled before fulfillment.

14. Mandatory Consumer Rights

This policy does not exclude or restrict consumer rights that cannot lawfully be excluded. Where applicable law provides additional remedies or a longer period, those rights remain available.

Return Support

Email service@zavqireluno.com. We typically respond within 24 hours; inspections and investigations may take longer.

Business Hours: 8:00 AM – 10:00 PM Daily