1. Order Processing

Orders are generally processed within 2–4 business days after payment confirmation and any necessary order verification. During busy periods, processing may take up to 5 business days.

Business days exclude weekends and public holidays. Processing time is separate from shipping transit time.

2. Estimated Delivery Times

For orders shipped to the United States, estimated transit time is generally 10–15 business days after dispatch. Your total estimated delivery period includes both processing and transit time.

Delivery estimates are not guaranteed arrival dates. Weather, carrier capacity, holidays, customs inspections, remote locations, and other circumstances may cause delays.

3. Shipping Charges

Available shipping methods and applicable charges are displayed at checkout before payment. Please review your delivery address, shipping option, and final order total before placing an order.

4. Fulfillment and Separate Shipments

Orders may be fulfilled by our company or designated fulfillment partners. The dispatch location may differ from our registered business address.

Items in the same order may ship separately because of availability, packaging requirements, or fulfillment arrangements. Separate tracking information may be provided when available.

5. Tracking Your Order

Tracking information will be sent to the checkout email address when available. A shipping label may be created before the carrier records its first scan.

Tracking update frequency varies by carrier and route. Some shipments may show limited updates while moving between facilities or countries.

6. Shipping Address Accuracy

Please provide a complete and accurate delivery address. If you notice an error, contact service@zavqireluno.com immediately with your order number and corrected information.

Address changes cannot be guaranteed after processing or dispatch. Reasonable reshipping costs may apply where a delivery problem results from an incorrect or incomplete address supplied by the customer.

7. Restricted or Special Delivery Addresses

Delivery to P.O. boxes, APO/FPO addresses, territories, or other special locations depends on the product, carrier, and available checkout options. If an address is unsupported, an alternative address or shipping arrangement may be required.

8. Delayed Shipments

If tracking has not updated or your order is taking longer than expected, contact us with your order number. We will review the available information and, where appropriate, investigate with the carrier or fulfillment partner.

9. Lost Shipments

If a shipment is confirmed lost following review, we will arrange an appropriate solution, which may include a replacement, reshipment, or refund depending on the circumstances.

10. Tracking Shows Delivered

If tracking shows delivery but you cannot locate your parcel, check your mailbox, delivery area, household members, building reception, and nearby delivery locations. You may also contact the carrier for delivery details.

Please contact us if the parcel remains missing. A delivered tracking status does not automatically prevent us from reviewing your claim.

11. Damaged, Incomplete, or Incorrect Deliveries

Report damaged, defective, incomplete, incorrect, or materially misdescribed items promptly. Include your order number, an explanation, relevant photographs or video, and photographs of the shipping label and exterior packaging where relevant.

Packaging and included components vary by pet outdoor product. Retain the item and packaging during review. Confirmed store errors will be addressed through an appropriate solution without additional costs caused by that error.

Minor color, texture, finish, or measurement variations do not necessarily indicate a defect.

12. International Shipping and Import Charges

Our primary shipping information relates to the United States. Other destinations are supported only where offered at checkout.

Unless checkout expressly states that import charges are included, recipients are responsible for applicable customs duties, import taxes, and clearance charges imposed by the destination country.

Shipping Support

Email service@zavqireluno.com with your order number. We typically respond within 24 hours; carrier investigations may take longer.

Business Hours: 8:00 AM – 10:00 PM Daily